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FAQ

Frequently Asked Questions

  • Why should I purchase from your company?
    • We provide you all internationally well established quality conscious interiors related brands under one roof. You can add to an existing kitchen, pantry or wardrobe, build DIY in stages or from scratch or have a designer custom made kitchen done for you. Whatever you decide, Kitsforhomes.com offers you complete home solutions. The cabinetry and shutters are manufactured from imported best quality MDF/waterproof plywood. We provide you with selective range of superior products at the convenience of your home, which are otherwise hard to find in your city under one roof. Our products come in flatpack form that does not compromise on the resulting product. In fact it has to be superior because it needs to withstand ‘out of factory’ assembly and installation in terms of accuracy and strength. We assure you of the fastest, friendliest and most professional service available.
  • How long does it take for delivery?
    • Usually it takes us about 10 working days to get everything ready to ship out. Please allow us another 7-10 business days for trucking/logistics company to deliver. In the event of out-of-stock items we will contact you for reasonable design alternative or approximate restocking time for your consideration. We will try our best to fulfil your order. Stock availability changes every day, so it is a good idea for you to confirm your order as soon as possible. Orders begin to process upon 100% payment only.
  • Can I save my shopping cart and come back for it later?
    • Yes, we completely understand that ordering a complete kitchen or wardrobe requires complete involvement of more than one family member and is time consuming. We therefore recommend you to create your account and the items added under your shopping cart are automatically saved in your account. This helps you to come back to it later, as per your convenience and saves you time and energy of going through the entire process again.
  • What do I have to pay as designing charges?
    • We offer a wide selection of in-stock styles and a FREE, no obligation first design and quote, so that you can completely visualise your dream kitchen. If you are not happy with your initial design, we are more than willing to make changes to it till you are 100% satisfied with what you get, at a nominal design fee of just Rs.1500 plus service tax. We have one of the largest selection of RTA Kitchens, Wardrobes and Bathroom vanities in stock. All of our cabinetry is beautifully crafted using only the finest raw materials sourced largely from Europe.
  • Do I have to choose only from the existing designs on offer?
    • No. It is important to design your kitchen and wardrobe with freedom for your personal needs and tastes. We have put to use our experience and expertise of 16years into this industry and come out with an almost exhaustive range of designs to choose from. However, Kitsforhomes.com, besides these ready to order complete kitchens and wardrobes, offers a full line of cabinetry allowing you to create what works best for you. We strive to give you the right design for your needs and lifestyle at best prices.
  • What is the Kitsforhomes.com difference?
    • Most apparently: Complete International (largely European and American) high quality product range and timely delivery and service. At Kitsforhomes.com we offer you a full line of cabinetry and design options to choose from and even give the option of mix n match to create your very own exclusive designer kitchen or wardrobe, that works best for you. Because our website is equipped with a top of the line communication system, both providing and receiving helpful information about your process is quick, easy and virtually painless. We strive to return correspondence within 24 hours. Only when you are completely satisfied with your choice of design and pricing, you will proceed to the ordering stage without any hidden costs, mark ups or “up-sells”.
  • Can I order a product that is out of stock?
    • Unfortunately products listed as out of stock are not currently available for sale. However, fresh stocks are added every day. So please use the “notify me” feature to be informed of the products as soon as they are available on our site.
  • How do I know my order has been confirmed?
    • Once your order has been logged and payment authorisation has been received, we confirm the receipt of the order and begin processing it. You will then shortly receive an email containing the details of your order with a unique order ID, a listing of the item(s) you have ordered and the expected delivery time. You shall also be notified when we ship the item(s) to you. The shipping details with the respective tracking nos shall be provided.
  • What is ‘My Account’? How do I update my information?
    • It is easy to create and update your account and to view your order anytime on ‘My Account’.
    • ‘My Account’ allows you complete control over your transactions on Kitsforhomes.com.
    • You could manage/ edit your personal information like address, email ids etc.
    • Change password. Store your product preferences/ shortlisted shopping cart.
    • Track the status of your order
  • Is it necessary to have an account to shop on Kitysforhomes.com?
    • You can shop on Kitsforhomes.com by just providing your name, email id and delivery address. While it is not necessary to have an account to shop, it is recommended to create one. By creating your own account you can keep adding items to your cart and buy them at your own leisure. This gives you greater freedom to shop and get back for more later. You can also seek recommendations, quicker checkouts and be entitled to discounts on a single bulk order.
  • What is ‘Kitsforhomes.com super’?
    • Products with tags of ‘Kitsforhomes.com super’ are either available exclusively with Kitsforhomes.com or are available at a very special price!!!
  • Is it safe to use my debit/Credit card on Kitsforhomes.com?
    • Your online transaction on Kitsforhomes.com is secure with the highest levels of transaction security currently available on the internet. We use technology to protect your card information while securely transmitting it to the respective banks for payment processing. All payments are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.
  • What are the choices I have in terms of installation?
    • Kitsforhomes.com offers the unique choice between having the luxury of getting the cabinetries installed by our experienced installation team ( available in select cities only right now) or getting the thrill and making it a fun activity by following our easy to install instructions and doing it at your own leisure time. Our kitchens, wardrobes and vanities are engineered systems ideal for the home handy person, easy to install and offer great value for money.
  • What is the warranty on all products?
    • All items include a minimum 12 month warranty. Besides this, individual products have different warranty periods and terms which are as per the specific brands they belong to. All cabinets have 5 yrs warranty and most hardware have LIFETIME warranty against any manufacturing defects.
  • What if the kitchen size that exists in your collection of complete kits-kitchens section does not match my exact kitchen size and layout?
    • In that case too, there is absolutely nothing to worry about. You can choose the layout, size and design that closely matches your kitchen specifications and requirement, and then simply attach your kitchen pics/layout or any design if you already have, along with the details, through an attached form in the upload pic section on our website, mentioning your customer id and the unique product code for the kitchen you liked on our website, and we would get back to you within 2 working days.
  • What is the minimum quality standard I can expect from Kitsforhomes?
    • At Kitsforhomes.com you will find only internationally renowned brands in their respective specialised fields. We do not use any cheap quality substandard products. We know, for our discerning customers like you, it’s not just about price but about quality, designing, product features and service. The backs of our kitchen cabinets are solid 18mm board and our custom made or DIY cabinets are fully guaranteed for 5 years. All drawers and hinges (are both soft closing, unless otherwise specified), even mini fixes, dowels and screws, are European hardware.